Related guide: Health insurance in Majadahonda: 2026 prices
Three ways to sign up with us, the same insurance
Choose whichever suits you best: the product, the premium and the adviser who looks after you afterwards are the same in all three cases.
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| Coverage | At the Majadahonda office | By phone, WhatsApp or video call | Direct sign-up with the paperwork |
|---|---|---|---|
| Who it suits | At the Majadahonda officePeople in north-west Madrid who would rather sit down with the adviser | By phone, WhatsApp or video callAnyone, anywhere in Spain or abroad | Direct sign-up with the paperworkAnyone who already knows their plan and wants to move fast |
| How it starts | At the Majadahonda officeYou drop in at Calle Santiago Apóstol, 5 during office hours | By phone, WhatsApp or video callYou ask us to call you or message us on WhatsApp; we get in touch at the time you choose, at no cost | Direct sign-up with the paperworkYou download the official Sanitas application form, fill it in, sign it and send it to us with your identity document |
| Price | At the Majadahonda officeOfficial Sanitas price, no markup | By phone, WhatsApp or video callThe same | Direct sign-up with the paperworkThe same |
| Sign-up turnaround | At the Majadahonda officeThe same day you sign | By phone, WhatsApp or video callOnce you confirm, we process the sign-up in under 12 hours, guaranteed | Direct sign-up with the paperworkUnder 12 hours from the moment we receive the complete paperwork |
| After you sign up | At the Majadahonda officeYour adviser, at the office or on WhatsApp | By phone, WhatsApp or video callYour adviser, on WhatsApp or by phone | Direct sign-up with the paperworkYour adviser, on WhatsApp or by phone |
If the health questionnaire includes a declaration, or you pay by bank transfer, reviewing the paperwork can take up to 48 hours. The certificate for visas and the NIE is issued in under 24 hours, guaranteed.
Common questions
Direct answers, the same we give at the office.
Do you really serve people outside Madrid, or only those who can come to the office?
We serve the whole of Spain, and most of our clients have never been to the office. The usual route is this: you work out your price on the website, ask us to call you or send us a WhatsApp message, and we get in touch at the time you choose, by phone, WhatsApp, email or video call, whichever you prefer, with your quote already prepared. Office hours are Monday to Thursday from 9:00 to 14:00 and from 16:00 to 18:00, and Fridays from 9:00 to 15:00, but you can send us a WhatsApp message whenever you like and we will reply by the next working day at the latest.
Does the price change depending on the province I sign up from?
Sanitas sets its official prices by zone, according to the postcode where the insured person lives, so the premium can vary from one province to another. But it is exactly the same whether you take it out with us, at another office or on the Sanitas website: the advice of an exclusive agent's office adds no surcharge or commission. The calculator on this website already prices with your postcode, whichever it is, and gives you the real premium for your zone in under a minute.
How does remote sign-up work, and what documents do I need?
Three documents, all of them official Sanitas forms you can download from the website. First, the insurance application, with the details of everyone being insured and the health questionnaire, signed on every page; if you have a Spanish bank account with an IBAN, this document is all you need. Second, if you would rather pay by card or have no Spanish IBAN, the card payment form. And third, a legible copy or photo of the DNI, NIE or passport of each insured person (plus the enrollment or admission letter if it is student insurance). You send them to us by email or WhatsApp, we confirm the final price and, if everything is in order, we process the sign-up in under 12 hours, guaranteed. If the questionnaire includes a health declaration or you pay by bank transfer, the review can take up to 48 hours.
If I live far from Madrid, which doctors and hospitals will I have?
The Sanitas medical network is national: more than 59,000 professionals and more than 4,100 own and partner centres across Spain, which you can look up by postcode before signing up (we go through it with you). The own university hospitals are in Madrid, La Moraleja, La Zarzuela, Virgen del Mar and the 100% digital hospital in Valdebebas, and in Barcelona, CIMA; in the rest of the country you use the partner network in your area. And every plan includes 24-hour medical video consultations through Blua, which does not depend on where you live.
I am outside Spain and need insurance for my visa. Can I take it out from my own country?
Yes, and it is one of the things we do most often. The policies for visas and the NIE, Sanitas Residents and International Students, are taken out entirely remotely, with card payment if you do not have a Spanish bank account yet, and the official certificate for the consulate or the immigration office (Extranjería) is issued in under 24 hours, guaranteed. We look after you in eight languages (Spanish, English, German, French, Italian, Portuguese, Russian and Chinese), the same eight the website is available in. By the time you land in Spain you will already have your card in the Mi Sanitas app and your adviser on the other end of WhatsApp.
And after I sign up? Will I be dealing with a call centre?
No: the same office that signed you up keeps looking after you. Changing plans, adding a child or a partner, questions about a copay or a waiting period, authorization for a test, the certificate to renew your NIE… all of that is handled with your adviser on WhatsApp or by phone, wherever you live. That is the practical difference between signing up with an exclusive agent's office and doing it purely online: the price is the same, but afterwards there is someone with a name who knows your policy.