How to Take Out Sanitas Remotely, from Anywhere in Spain

In this article

Comparison

Three ways to sign up with us, the same insurance

Choose whichever suits you best: the product, the premium and the adviser who looks after you afterwards are the same in all three cases.

Swipe the table to see all columns

Coverage	At the Majadahonda office	By phone, WhatsApp or video call	Direct sign-up with the paperwork
Who it suits	People in north-west Madrid who would rather sit down with the adviser	Anyone, anywhere in Spain or abroad	Anyone who already knows their plan and wants to move fast
How it starts	You drop in at Calle Santiago Apóstol, 5 during office hours	You ask us to call you or message us on WhatsApp; we get in touch at the time you choose, at no cost	You download the official Sanitas application form, fill it in, sign it and send it to us with your identity document
Price	Based on the Sanitas rate card, no markup	The same	The same
Sign-up turnaround	Usually in under 12 hours and sometimes within the hour	Usually under 12 hours from when you confirm	Usually under 12 hours from the moment we receive the complete paperwork
After you sign up	Your adviser, at the office or on WhatsApp	Your adviser, on WhatsApp or by phone	Your adviser, on WhatsApp or by phone

If the health questionnaire includes a declaration, or you pay by bank transfer, reviewing the paperwork can take up to 48 hours. The certificate for visas and the NIE is issued by Sanitas in under 24 hours, guaranteed (up to 48 hours in those same two cases: pre-existing conditions or payment by bank transfer).

Common questions

Direct answers, the same we give at the office.

Do you really serve people outside Madrid, or only those who can come to the office?

We serve the whole of Spain, and most of our clients have never been to the office. The usual route is this: you work out your price on the website, ask us to call you or send us a WhatsApp message, and we get in touch at the time you choose, by phone, WhatsApp, email or video call, whichever you prefer, with your quote already prepared. The office itself is open Monday to Thursday from 9:00 to 14:00 and from 16:00 to 18:00, and Fridays from 9:00 to 15:00, but on WhatsApp, email and video call we are always there for you, every day.

Does the price change depending on the province I sign up from?

Sanitas sets its rates by zone, according to the postcode where the insured person lives, so the premium can vary from one province to another. Your price always starts from that rate: with us you never pay more and on full health insurance plans we improve your price, guaranteed. Our advice adds no surcharge or commission. The calculator on this website already prices with your postcode, whichever it is, and works out the premium for your zone in under a minute.

How does remote sign-up work, and what documents do I need?

Three documents, all of them official Sanitas forms you can download from this website. First, the insurance application, with the details of everyone being insured and the health questionnaire, signed on every page; if you have a Spanish bank account with an IBAN, this document is all you need. Second, if you would rather pay by card or have no Spanish IBAN, the card payment form. And third, a legible copy or photo of the DNI, NIE or passport of each insured person (plus the enrollment or admission letter if it is student insurance). You send them to us by WhatsApp or by email, we confirm the final price and, if everything is in order, the sign-up is usually done in under 12 hours and often within the hour. If the questionnaire includes a health declaration or you pay by bank transfer, the review can take up to 48 hours.

If I live far from Madrid, which doctors and hospitals will I have?

The Sanitas medical network is national: more than 59,000 professionals and more than 4,500 own and partner centres across Spain. Before you sign up we send you the medical directory for your postcode on WhatsApp and go through it with you. The own university hospitals are in Madrid, La Moraleja, La Zarzuela, Virgen del Mar and the 100% digital hospital in Valdebebas, and in Barcelona, CIMA; in the rest of the country you use the partner network in your area. And every plan includes 24-hour medical video consultations through Blua, which does not depend on where you live.

I am outside Spain and need insurance for my visa. Can I take it out from my own country?

Yes, and it is one of the things we do most often. The policies for visas and the NIE, Sanitas Residents Visado and International Students, are taken out entirely remotely, with card payment if you do not have a Spanish bank account yet (for International Students, if you pay for your whole stay at once), and Sanitas issues the certificate for the consulate or the immigration office (Extranjería) in under 24 hours, guaranteed (up to 48 hours if there are pre-existing conditions or you pay by bank transfer). We look after you in eight languages (Spanish, English, German, French, Italian, Portuguese, Russian and Chinese), the same eight the website is available in. By the time you land in Spain you will already have your card in the Mi Sanitas app and your adviser on the other end of WhatsApp.

And after I sign up? Will I be dealing with a call centre?

No: the same office that signed you up keeps looking after you, and we commit to always answering you. Changing plans, adding a child or a partner, questions about a copay or a waiting period, authorization for a test, the certificate to renew your NIE… all of that is handled on WhatsApp or by phone with our own team, wherever you live: always the same people, who know your case. That is what signing up with us gives you: you never pay more than the Sanitas rate and you are not on your own after sign-up. We are not the ones saying it: 430 client reviews on Google say it, with a 5.0 rating.

Taking out Sanitas from anywhere in Spain: how we work remotely