Blua by Sanitas: What It Includes and How to Use It

What Blua is and why you already have it without knowing

We get asked this a lot during the renewal period: the Sanitas letter arrives, someone reads “Blua” among the services and wants to know whether it is a new insurance they are going to be charged for. It is not. Blua is Sanitas's digital health service: the set of services you use from Mi Sanitas with real doctors and professionals on the other side. Sanitas presents them as digital services included in the insurance, available to all its clients. Nor is it Hospital Blua Sanitas Valdebebas, the Sanitas hospital in the north of Madrid that shares the name and that we explain in our guide “Hospital Blua Sanitas Valdebebas: oncology and mental health”.

Mi Sanitas (the Sanitas policyholder app and website) is also where you handle everything to do with your insurance: booking medical appointments, downloading the digital card, processing reimbursements and copays, managing your policy and seeing all your documents. For appointments at Sanitas Hospitales centres and at Sanitas dental clinics there is also SanIa, the Sanitas virtual assistant. Some Blua services ask you to accept their terms in the app the first time, because the general conditions provide for it. That is why, on the day you sign up, we install Mi Sanitas with you and leave within reach what you are going to use: video consultation, 24-hour emergencies and your prescriptions.

Video consultation: the specialist without leaving home or work

Think of someone who works in Madrid city, lives in Majadahonda and needs the dermatologist to see how a lesion is evolving. In person it means two hours between travel and the waiting room; by video, twenty minutes in an empty meeting room. That is what Blua's video consultation is for: reviewing results, following up a treatment, clearing up questions about medication or getting a second opinion from a specialist who is far away, sharing the tests you have already had.

According to Sanitas's information (September 2026), around one million digital consultations were carried out in the last year. On the other side there are 3,600 professionals from the medical network connected by video in more than 36 specialties, and the 2026 product sheets add same-day digital consultations with doctors in 10 specialties. You book the appointment from Mi Sanitas, and the doctor can order tests or prescribe a medicine; the orders and prescriptions stay in your private area. Two caveats: the general conditions point out that video consultation does not replace an in-person consultation and that the doctor may ask you to come in person; and in Único and Inclusivo video consultation with specialists carries the same copay as an in-person visit, while in Accede and Avanza it has no copay.

24-hour emergencies: knowing at three in the morning whether you need to go to hospital

Three in the morning and a pain you can't make sense of. Between waiting anxiously and turning up at the emergency department there is a middle step: Blua's 24-hour emergency service, by video consultation, by phone or by medical chat, with no appointment. You are seen by a doctor, a paediatrician or a nurse. If needed, the doctor prescribes for you or orders a test. It runs every day of the year. According to the renewal letter Sanitas sends its clients, more than 120 professionals handle it. In a video emergency you don't choose your doctor: you are seen by whoever is available. Whatever can't be resolved remotely is handled by the emergency departments in the Sanitas medical network.

Blua's 24-hour emergencies are part of the SPS, Sanitas's Health Promotion Service (Servicio de Promoción de la Salud). According to Sanitas's information (September 2026), the SPS brings together more than 180 professionals: doctors, paediatricians, nurses, midwives, psychologists, nutritionists, physiotherapists and trainers. If someone is needed at your home and your policy covers it, the SPS coordinates the doctor, nursing or the ambulance. For a good share of services you can follow from Mi Sanitas what time they will arrive. Real-time tracking already works with home emergency doctors in Madrid, Barcelona, Valencia, Córdoba, Málaga and Seville and with emergency ambulances in Madrid, Barcelona, Alicante, Cádiz, Córdoba, Málaga and Seville. Sanitas will gradually extend it to the other provinces. Urgent care at home does not depend on that list: the general conditions provide for it in the towns where Sanitas has that service under contract, whenever it is justified.

Checking yourself and getting guidance from the sofa: Chequea tu salud and the symptom checker

Some clients haven't had a check-up in years because they “feel fine”. Chequea tu salud, in the Mi Sanitas app, is for them: a general check-up from your phone with facial health analysis, a hearing test, a heart test, a skin test and a psychological assessment. Since October 2026 it adds an eye test. The results stay in the app, with recommendations if any anomaly is detected. If a value comes out abnormal, you discuss it with a specialist by video, by phone or in person. Blua also measures vital signs through facial imaging: using your phone's camera, in a few seconds it gives you your heart rate, blood pressure, breathing rate and a stress assessment. There is also the digital dental check, a questionnaire of under five minutes with a preliminary assessment of your mouth, recommendations and the option to book an appointment. How to fit all this together with the year's in-person check-ups is what we explain in “Prevention Before Price: Health Insurance Is for When You Are Well”.

For the “it hurts here, who do I see?” moment there is Blua's symptom checker: you answer a few questions, it guides you on the possible causes and what to do, offers you an in-person or video appointment with the right specialist and leaves a report that is shared with the doctor you choose. Sanitas points out that not all clients have the symptom checker; it appears in the sheets of most current products, and if your policy is an older one or a company policy we check it for you. In its product sheets, Sanitas also states in writing that its digital services do not constitute a clinical diagnosis: if you think you have a health problem, see a professional or contact the emergency services.

Cuida tu mente: emotional health is also looked after from the app

A stressful spell at work, a bereavement, weeks of poor sleep: many people don't ask for help because they feel it “isn't a big deal”. Cuida tu mente, Blua's emotional health service in Mi Sanitas, is designed for that first step. Some digital tests and an artificial intelligence assistant help you understand how you are. From there you have self-guided therapies and video, audio and article content across more than 20 mental health categories, plus a log of emotions and goals. When it's needed, you have a psychologist with an online appointment by video, by phone or in person.

Cuida tu mente is support and prevention. Psychology sessions with a professional in the medical network are something else: a cover in your Sanitas plan with its number of sessions per year and, in some products, its waiting period. How many sessions each plan includes, when you can start using them, what happens if an admission is needed and what changes in 2027 we explain product by product in “Mental Health with Sanitas: What Your Insurance Covers and What Changes in 2027”, and at the office we go through it with your general conditions in front of us.

Fisio digital and Monitoriza tu salud: your body, with follow-up

A shoulder that has been bothering you since the summer or a back that suffers after eight hours sitting down. Fisio digital, Blua's physiotherapy service, turns the camera on your phone, tablet or laptop into a guided session: artificial intelligence recognises up to 20 joint points, analyses your posture and range of movement and corrects you in real time by voice and text. It has more than 1,200 exercises for the spine, shoulder, knee, elbow, wrist, hip and ankle, as well as postural hygiene, stretching, pelvic floor or exercises for older people. If the initial questionnaire detects a condition, a physiotherapist follows you by chat or video consultation.

Monitoriza tu salud, Blua's monitoring service, which is launching a new version, connects your measuring devices or your activity apps to Mi Sanitas so you can see how your activity, your sleep or your heart rate evolve. If you wish, a medical team follows that data with the support of nutritionists, trainers, nurses and psychologists. In pregnancy, hypertension, asthma, COPD or arrhythmias, goals are set with the doctor, with alerts and continuous supervision. Sanitas presents it as a service for some clients, so we confirm whether it is in your policy. Like the rest of Sanitas's digital services, it is not a medical diagnosis.

Health programmes: someone with you from start to finish

A couple expecting their first child, someone who wants to quit smoking once and for all or a person with diabetes who needs to sort out their habits. That is what Blua's health programmes are for: Sanitas assigns you the same health professional throughout the programme, with goals you agree together, contact by chat, video consultation or phone, content in the app and online workshops. According to Sanitas's information (September 2026), they are run by a team of more than 60 health professionals in a service with more than 14 years of experience in prevention and health education.

Sanitas has programmes for pregnancy, with midwives and nurses up to the first weeks after the birth; child health; nutrition; personal trainer; a preventive one based on your health, your history and your habits; genomics; the emotional wellbeing ones, which it has expanded with stress management, emotion management, sleep, life as a couple and a parenting school; physiotherapy and pelvic floor; chronic conditions such as hypertension, diabetes or high cholesterol; and smoking cessation. The general conditions draw the line: the programmes guide and support you, but they don't diagnose or prescribe tests or treatments. The personal trainer programme appears in the general conditions of Más Salud, Más 90.000, Premium 500.000, Top Quantum, Accede, Avanza, Único and Sanitas Profesionales, but not in the list of programmes on the Inclusivo sheet; for an older or company policy we confirm it for you.

Mi Farmagen: the genetic test that is also activated in the app

Someone who has spent months changing medication because the first one disagreed with them, or who is starting a treatment and wants to know whether the usual dose will work for them. For that Sanitas has Mi Farmagen, a pharmacogenetic test that analyses DNA to find out how each person responds to more than 120 medicines. In its renewal letter, Sanitas presents it as new: a new pharmacogenetics cover. It is exclusive to Sanitas clients and is activated in the Mi Sanitas app, with a payment whose price and current promotion you see there before activating it. The sample is saliva, with a kit that arrives at your home. The report appears in the Informes y recetas (reports and prescriptions) section so that your doctor can use it when prescribing: no treatment is changed on your own. Which medicines it covers, how the process works and who gets it as a gift we explain in “Mi Farmagen: What the Sanitas Pharmacogenetic Test Is and Who Gets It as a Gift”.

Which Sanitas plans include Blua and what depends on the product

A family with Más Salud, a self-employed person with Sanitas Profesionales and a 70-year-old with Sanitas Único open the same app, but they don't see exactly the same thing. In the 2026 product sheets the full Blua digital package (video consultation with specialists, video emergencies, same-day digital consultation, Chequea tu salud, symptom checker, Fisio digital, Cuida tu mente, vital signs measurement and health programmes) appears in Más Salud, Más Salud Plus and Óptima, Más Salud Familias and Familias Plus, Más 90.000, Premium 500.000, Top Quantum, Accede, Avanza, Único and Sanitas Profesionales. The Inclusivo sheet includes video consultation in all specialties, 24-hour video emergencies with no appointment and the health programmes. For an older or company policy, what you have is set out in your Particular Conditions and we check it for you.

Think of an older person who lives alone and one week can't get down to the pharmacy. For that case Sanitas includes home services in some products (delivery of medicines from the pharmacy and a blood test wherever you say) and in others the reimbursement of part of your pharmacy spending. Across the range, Sanitas Único includes home delivery of medicines and home blood tests; Inclusivo, delivery of medicines from the pharmacy; Sanitas Profesionales (the plan for the self-employed), delivery of medicines in the event of hospitalisation or sick leave due to temporary incapacity; and Premium 500.000 reimburses 50% of spending on medicines, up to a limit of €300 according to its sheet. The number of services per year and the exact conditions are those in your general conditions and your Particular Conditions, and we go through them with the policy in front of us.